Reference

rp55a Privacy Policy for Your Account

Our rp55a Privacy Policy explains what we collect when you open an account, sign in on mobile, browse Live Blackjack Prestige or use a wallet option.

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POLICY HELP ROUTES

Privacy Help When Account Access Stalls

A clear contact path matters when a phone check, wallet status or data request does not look right.

Account contact Use the signed-in support path for a Privacy Policy question, phone verification issue or…
Wallet status For DANA, OVO, GoPay or QRIS questions, attach the payment reference and visible status…
Data requests Ask through the available account contact route when you want a copy, correction or…
SECURITY IN PRACTICE

Security Controls Behind This Privacy Policy

Our handling process follows the account journey rather than collecting everything by default. Sign-in, phone verification, wallet status, device behaviour and support requests can create separate records with separate operational reasons.

Data handling

We use information you provide during account opening, phone verification and support only for the stated account, security, payment-status or service purpose. A request to view your data can help us explain which categories are linked to your account and why they remain stored.

Cookies and sessions

Cookies and similar session tools can keep a sign-in active, remember a device preference or help a page load correctly. You can manage browser settings on your phone or desktop, although removing session data may require another account sign-in.

Account security

Phone verification is completed before account access, and unusual device or sign-in activity may prompt an additional check. Never share a password, wallet PIN or one-time code through support; those details are not needed to assess this Privacy Policy.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment status to the correct account. We do not need your wallet PIN to investigate a receipt, and the visible transaction reference is normally the useful starting point.

Retention choices

We keep account, verification and transaction records for the period needed to provide the requested service, resolve disputes or meet applicable legal duties. You can ask what remains stored and request deletion, subject to records we must retain for those purposes.

Policy contact

Send a Privacy Policy question through the account support route and describe whether you want access, correction, deletion or an explanation. We may confirm your identity first, then respond using the contact details already connected to your account.

Privacy Policy Questions About Your Data

These answers address the questions we expect you to ask before opening an account or connecting an Indonesian wallet. They cover the records created by sign-in, phone verification, payment status and device access, while the full Privacy Policy remains the reference for requests affected by local requirements. If your situation is not listed, use the account contact route.

The rp55a Privacy Policy covers account details, phone verification, sign-in activity, device sessions, cookies, payment references and support requests. It explains why we use each category, how we protect access, how long records may remain and how you can ask for access or correction.

Phone verification helps connect account access to the person opening the account and helps us respond to suspicious sign-in activity. We may retain the verification result as an account-security record. Access or eligibility depends on local law, and you can ask support how the step applies to your account.

Yes. The Privacy Policy covers payment references and status data connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. We use those details to match a transaction to your account, not to request your wallet PIN.

A sign-in may create session, browser and device-security signals, such as a session token or an unusual access pattern. These help keep your account path working on mobile or desktop. You can manage cookies in your browser, though clearing them may sign you out.

Use the signed-in support route and state whether you want access to a copy or correction of an account detail. Include your account reference and the specific record concerned. We may verify account ownership before responding, and local law can affect the request.

You can submit a deletion request through the account contact route. We assess it under this Privacy Policy and applicable local requirements. Some account, verification or transaction records may need to remain for service, dispute or legal reasons; we will explain the relevant category.

Our account support route can assess a Privacy Policy question involving DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. Share the payment reference and displayed status, but never send a PIN or one-time code. We may confirm your account before discussing the record.

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